There are times when conflicts cannot be resolved directly by the parties involved and a third, neutral party is required to mediate the conflict, and open up the dead lock.
A neutral third party can guide the negotiations towards interests and away from positions, and can guide the negotiations towards creating value rather than destroying it.
Our mediator will:
- Look beyond dug-in positions, strong emotions, and established pre-dispositions to identify the underlying interests of each side.
- Maintain impartiality, and share sensitive information only when each party is in agreement.
- Use profesional techniques to create a positive atmosphere.
- Meet independently with each side as required to resolve the conflict and find a win/win solution.
Our main objective is to subtly guide the mediation with minimal involvement, while resolving key conflicts, and finding agreement that is beneficial to all sides.